Jenny Edwards
23.12.2024
I came to Saffron Walden having travelled down from Shropshire and went for lunch at Mocha with family on Saturday. While half my family received their meals in a timely way, 3 if us were not served at all. After having watched the others eat at the table, after about 45 minutes I went to ask. I was abruptly told by a young girl behind the counter that they hadn't even started cooking it and that it wasn't her fault as it's up to the people cooking it. No apology from her, no customer service at all. I asked for a refund. She refunded the food but not the drinks that we'd had (that we'd bought to eat with our food that hadn't arrived!). Absolutely abysmal service. Me and my family will definitely never visit there again. It was disgraceful.
Ian Cox
23.12.2024
Long wait, customer service poor and strange inconsistent offering. Better cafes elsewhere.
Alan Edwards
21.12.2024
Ordered food, waited for an hour. When we asked about how much longer it would be we found out the food order had been forgotten.
Shockingly, there was no apology, no understanding and no customer service skills shown. We asked for our money back and at this point you would expect some reaction to compensate for the long wait and disappointment. No instead you're told it wasn't there fault and still charge for the drinks.
Needless to say they have lost our custom and the custom of others in our family group.
A real shame because it could have been handled and dealt with in a much more friendly manner that would have avoided a negative review and loss of business.
Awardedcat YT
18.11.2024
Their thick chocolate milkshakes are absolutely delicious, specifically the thick chocolate milkshakes. It tastes so nice! I definitely recommend!
JAMES BARNETT
26.10.2024
The only place to enjoy the delights of a full English breakfast. An absolute gem!
Ian Henderson
28.06.2024
Best Milk shake ever
Dave Lott
30.09.2024
Loved the food and the all day breakfast menus. Sure I'll be back soon to enjoy again.
Annette Warlock
29.08.2024
Friendly helpful staff, good vfm, food good, vegetarian options, decaf tea available. Wc v clean.
ken benson-clarke
19.08.2024
Very expensive, really was a lot compared to other restaurants of higher quality furnishings.
Keith Churchward
26.08.2017
Great place with friendly staff and good food
Lorna Maria
20.02.2024
This is an absolute gem of a place, I found it whilst exploring Saffron Walden afew days ago and now I'm hooked! I had a breakfast there Saturday and a Sunday roast there Sunday.... the lovely young lady on front of house was amazing, she had a beautiful smile and was so so welcoming, the other young lady made my milkshake to total perfection, service was swift and the meals so fresh and tasty and more importantly served hot, the restaurant was beautifully clean and all menus were clear on both what all meals where and their price so no confusion, in all I'd say after many years myself working in hospitality and the restaurant business myself this establishment scored 10000/10000 for me, whatever your doing guys keep doing it 🥰 xxxxxxxxx
Antony Proudfoot
19.02.2024
The Sunday dinner was amazing.
Felicity Goodman
18.02.2024
Lovely staff, very friendly.
Cafe style food.
Great for big appetites.
David Grimster
28.01.2024
Outstanding all round
Clare King
24.06.2019
Good food and the shakes are great
Quaver 2013
16.12.2023
Always great service and the best breakfasts in town!
K Kirkham
10.12.2023
Pricey, but everywhere is. Service was fantastic, a bit heavy on the bacon.
Michelle Lee
08.11.2023
I asked if they did sausage rolls? They replied yes. I ended up with sausage baps. Since when was a sausage bap a sausage roll? The tea tasted like dirty dish water. Unfiltered and almost like it had a hint of detergent in it and that was in disposable cups. It was vile. It made me feel ill. You can get a better cuppa from a roadside food van.
Lee Metters
08.10.2023
Nice local cafe.
J Morton
15.08.2023
V expensive and v poor quality food/drink. Breakfast was poorly cooked and so dry.
Freddie Binks
09.08.2023
Good as always.
Jay Jay
09.08.2023
Fantastic Food Nice Atmosphere and Friendly Staff Bit expensive tho
John Clark
14.07.2023
The food is standard at best, and certainly not worth the premium price it fetches, almost £14 for a breakfast that doesn't quite touch the sides! They don't do hash browns, just chips or fried potato's which are literally the same thing. Service weren't amazing, a very awkward experience trying to simply change an item, I've never had this issue at any other cafe. I asked for the bacon crispy and specifically asked for no white/chewy fat and my bacon came out full of white/chewy fat. I wouldn't spend another penny at Mocha, Cafe Deja Vu close by is far superior and only charge £9 for a decent sized breakfast.
Mr Bolton
10.04.2023
Not bad prices, set breakfast was good and was quick service
Sue Marshall
21.03.2023
OK food and service but aittle soulless
Marek Lewandowski
04.03.2023
Great staff. Good food.
